Refund policy

60 Day VeraPaws Promise

We want you to feel comfortable trying VeraPaws with your dog.

If you are not happy with your purchase, or your dog simply does not take to it, contact us within 60 days of receiving your order and we will refund 100% of the purchase price you paid for the product.

The product may be opened and used — even if the pouch or bottle is empty.

You do not need to provide a reason for your refund, although feedback is always appreciated.

How to request a refund

Email info@verapaws.com.au with your name and order number. We’ll respond with the next steps and arrange your refund.

If we ask you to return the product, we’ll provide instructions for returning it by mail and VeraPaws will cover the return postage.

Please do not send a product back to us unless we have asked you to do so.

Damaged, incorrect or faulty orders

Please contact us as soon as possible if your order arrives damaged, defective, or incorrect so we can make it right.

Fair use

Our 60 Day VeraPaws Promise is designed to give genuine customers confidence when trying VeraPaws. Repeated or unusually high-volume refund requests may be reviewed to help protect the promise from misuse.

Third-party purchases

If you purchased VeraPaws through a third-party marketplace such as Amazon or eBay, refunds and returns may need to be processed through that marketplace in accordance with its policies.

Australian Consumer Law

The 60 Day VeraPaws Promise is in addition to any rights and remedies you may have under the Australian Consumer Law.